Return Policy

Overview

This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for services and products provided by Ecovrorganicol. Please read this policy carefully before making a purchase or engaging our services.

Service Cancellations

If you need to cancel a scheduled consultation or service:

• Please contact us at least 48 hours before the scheduled appointment
• Cancellations made within 48 hours may be subject to a cancellation fee
• Refunds for cancelled services will be processed according to the terms agreed upon during consultation

Product Returns

For items purchased through our personal shopping service:

• Items may be returned within 14 days of receipt, provided they are in original condition
• Items must be unused, unopened, and in original packaging where applicable
• Custom or personalized items may not be eligible for return
• Gift wrapping services are non-refundable once completed

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order details and reason for return
3. Receive return authorization and instructions
4. Ship the item back to us using the provided instructions
5. Once received and inspected, we will process your refund

Refund Processing

Refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time may take 5-10 business days after we receive the returned item
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless otherwise specified

Non-Refundable Items

The following items and services are non-refundable:

• Completed gift wrapping services
• Custom or personalized items
• Items that have been used, damaged, or altered
• Items returned after the 14-day return period
• Consultation fees (unless cancelled within the specified timeframe)

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photographs of the damage or defect
• We will arrange for a replacement or full refund
• Return shipping for damaged items will be covered by us

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.

Gift Returns

If you received an item as a gift:

• Contact us with the gift order information
• We can provide a store credit or exchange, subject to our return policy terms
• Original payment method refunds are only available to the original purchaser

Disputes

If you are not satisfied with our resolution of a return or refund request, please contact us to discuss the matter. We are committed to resolving issues fairly and promptly.

Contact Information

For questions about returns or to initiate a return, please contact us:

Email: help@ecovrorganicol.world
Phone: +61 3 9546 1188
Address: 14-16 Eileen Rd, Clayton South VIC 3169, Australia

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.